1. If you find that the purchased product is damaged or wrong, you must contact us by email to CS within 3 days (including Saturdays, Sundays and public holidays) after receiving the product to apply for a replacement.
When it is verified that the application meets the conditions for return and exchange of goods, we will assist in arranging the return of the relevant goods. Overdue will not be accepted.
2. CS request photos and/or videos to verify compliance with return conditions.
3. We only accept the following return reasons:
The item is damaged/defective
wrong product
4. Returns are not accepted in the following situations, including but not limited to:
- The product is no longer in new condition, or has been used
- The product has been washed with water or detergent
- The product has been artificially damaged, stained or incomplete
- The color difference between the product and the official website photo
- any freebies
- Items that have been returned once
- Change of mind return
- Goods not sent by our company
5. Personal personal items (such as masks, PPE personal protective equipment), all consumables (such as alcohol hand sanitizer), etc. will not be returned or exchanged based on hygiene issues.
6. Gifts and redemption items cannot be exchanged for cash or other products.
7. Factors such as shooting light, mobile phone or computer screen may cause color difference in the photo, and the product color shall prevail in kind.
8. If a product of the same type has been sold out, it can be exchanged for a product of the same or lower value than the original purchase value, or a product of higher value with the difference in price. If the product is returned to a product with a lower value than the original value, the balance will not be refunded.
(The product value is based on the unit price on the date of application for return and exchange).
Exchange method
1. 3 days after receiving the package (including Saturdays, Sundays and public holidays), Email contact our CS to request a replacement. CS will reply within 1 working day and return it within 7 days after signing for the package.
2. The return and exchange must be accompanied by all the contents of the package (including the delivery note, filler, product tag, etc.) as proof, and send it back to the company for replacement after confirmation.
3. If customer not receives the wrong product, the customer will be responsible for the round-trip shipping costs during all returns and exchanges.
4. Shipping charges are not refundable.
5. Returns will not be accepted without an order or delivery note as proof.
6. After we receive your return, we will arrange the return process for you within five working days (excluding Saturdays, Sundays and public holidays).
7. All returns and exchanges will be sent directly by SF Express.
8. Any product that has not been applied for and confirmed/does not meet the conditions for return or exchange will not be processed, and will be sent back directly to SF Express in the form of pay-on-collect without further notice, and the customer shall bear any costs and risks incurred .
refund method
1. Customers must clearly understand the terms and conditions before placing an order. After the order is established, any personal reason for cancellation or refund will not be accepted.
If you order products/services through our store, you accept and agree to be bound by the terms and conditions of purchase.
The store reserves the right to change the terms and conditions without notice, and customers are responsible for carefully reading the terms and conditions before placing an order.
2. Accepted refunds for out-of-stock items will be arranged within 3-5 working days.
3. The shopping credits used will not be refunded or converted into cash.
If there is any discrepancy or ambiguity between the traditional Chinese and English versions, the traditional Chinese version shall prevail. " Y's Club " will modify the above terms and conditions from time to time without notice. In case of any dispute, the company reserves the right of final decision.
